Case Management/Information & Referral

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Ann calls….a hint of desperation in her voice. Her child has just been diagnosed with autism. She is at her wits end….and needs some support.
Bob emails – their child has been diagnosed with Down syndrome – do you have any materials to read about the disability?  
Cathy, a single working parent, calls and tells us that her child’s school just told her he could not come back unless she stays with him. 
David meets a F2F staff person at a resource fair. He mentions that his child is preparing to transition from early childhood intervention to the school program – what are his options? 
Ellen talks to a staff person after a training event. Her son is 18 – she is having a difficult time getting the school to teach him to read. What can she do?
Fuastino calls – His child is graduating school next month; what will his child do?  What supports are available?
Gloria reaches out to understand her 3 year old child’s right for an evaluation during the pandemic so that the child can receive Early Childhood Special Education Services.

Every day theses are the types of requests we receive at Family to Family Network. 

By helping Ann understand autism and guide her to respite agencies in the community, she can breathe again. 
Bob and his wife borrow books from the lending library, have an opportunity to talk to another parent and meet a young adult with Down syndrome who is employed in the community. 
Cathy is provided with some tools and questions to ask her school – she calls back the next week – her son can stay at school and the school will perform a functional behavior assessment and develop a behavior plan for her son. She doesn’t need to give up her job to help her son. 
David learns that he can keep his child in the neighborhood mother’s day out and get services from the school. 
Ellen now understands how reading can help her son meet his postsecondary goals and what she needs to do at her next ARD/IEP meeting.
Faustino learns how to get his child on the 14 year Medicaid waiver waiting list, how to ask his managed care organization about Community First Choice attendant services, and the employment services offered by Texas Workforce & day programs in his area.
Gloria learns that evaluations are still occurring virtually, and the timeline for evaluation process has not changed. She works with a case manager who guides her through the evaluation and initial IEP process. Her child starts learning with help from Early Childhood Special Education services.

Last year, Family to Family Network provided case management/information & referral to over:

688 individuals through phone or email

1000 individuals at community resource events