Contact Us
Got a question about our reviews, a concern about one of the casinos we cover, or feedback on how we work? This page tells you how to reach the American Casinos editorial team and what to expect when you do.
We are an independent comparison and review platform focused on online casinos available to players in the United States. We do not operate a casino, accept deposits or take bets. Everything we publish is the result of editorial research — reviewing terms, verifying licences, assessing game libraries and checking payment options — carried out by our team, led by Ruby Marshall.
How to Reach Us
The best way to contact us is by email. Send your message to [email protected] and include as much detail as possible so we can respond efficiently. We aim to reply within two business days.
When writing to us, please indicate what your message relates to. The most common reasons readers get in touch are listed below, along with what to include:
- Review queries or corrections — If you believe information in one of our casino write-ups is out of date or inaccurate, tell us the page, the specific claim and what you believe the correct information to be. We take accuracy seriously and will investigate promptly.
- Bonus or offer disputes — We can point you toward a casino's own support channels, but we cannot intervene directly with operators on your behalf. Include the casino name and a brief description of the issue.
- Responsible gambling concerns — If gambling has become a problem for you or someone you know, please visit our responsible gambling guidance page first. It has direct links to US support services, self-exclusion programmes and limit-setting tools. If you still need to contact us after reading that page, we will do our best to point you toward the right resource.
- Partnership or commercial enquiries — We do accept affiliate partnerships with licensed, regulated operators. Commercial relationships never influence our editorial ratings or rankings. If you represent a casino and wish to discuss listing, please include details of your licensing status in your first message.
- General feedback — We welcome suggestions about coverage gaps, topics readers want us to address, or anything else that would help us serve the US casino audience better.
About the Team Behind This Site
American Casinos is written and maintained by a small editorial team with a focus on the regulated US online gambling market. Our lead reviewer is Ruby Marshall, who oversees all ratings, review methodology and factual accuracy checks. We update pages on a rolling basis as casino offers change, new states regulate online gambling and operator circumstances shift.
We earn revenue through affiliate partnerships — if you follow a link from this site to a casino and create an account, we may receive a commission. This arrangement is disclosed on every page that carries commercial recommendations. It does not determine rankings, and operators cannot pay for a higher editorial score. Our about us page explains our review process and independence standards in full.
What We Can and Cannot Help With
| Your situation | What we can do |
|---|---|
| You have a factual question about a casino we review | We can research and respond, or direct you to verified sources |
| You have spotted an error on one of our pages | We will investigate and correct it if your information checks out |
| You have a dispute with a casino | We can advise on the right contact route, but cannot act on your behalf |
| You need help with a gambling problem | We can direct you to the appropriate US support services and self-exclusion tools |
| You want to suggest a casino for review | We will consider it, subject to our licensing and regulation standards |
| You want guaranteed winning advice | We do not provide this — casino games involve risk, and no outcome is guaranteed |
Responsible Gambling — a Note Before You Play
If you are reaching out because online gambling has stopped being enjoyable, or because it is affecting your finances or wellbeing, please know that help is available. US players can contact the National Problem Gambling Helpline at 1-800-522-4700, available 24 hours a day, seven days a week. The National Council on Problem Gambling (ncpgambling.org) also provides a live chat service and a directory of local resources by state.
Most licensed US casino platforms are required to offer self-exclusion options, deposit limits and time-based controls. Our responsible gambling page walks through how to set these up and where to go if you need more support.
Players must be at least 21 years old to gamble legally at online casinos in most US states, and must be physically located within a state where online casino gambling is licensed and regulated. If you are unsure whether a particular platform is legal where you are, we are happy to help you check — just get in touch.
Legal and Compliance Enquiries
If your enquiry relates to our terms and conditions, data handling or any compliance matter, please mark your email clearly with the subject line "Legal Enquiry" and address it to the same contact address above. We will ensure it reaches the appropriate person.
Response Times
We are a small editorial operation. While we do our best to reply to every message within two business days, more complex queries — particularly those requiring us to research a specific casino's current terms or licensing — may take a little longer. We will always acknowledge receipt and let you know if additional time is needed.
We do not provide telephone support, and we are not available via social media direct messages for editorial or compliance matters. Email remains the most reliable way to reach us and ensures your query is logged and tracked properly.